Dell CD-ROM drive

Advantages Great value
Disadvantages N/A

...It is good!!!! OS Provided / Type: Microsoft Windows XP Professional SP2 Storage Hard Drive / Capacity: 250 Processor / Type: Intel Xeon Processor / Clock Speed: 1,86 RAM / Installed Size: 2048 System / Type: Personal Computer Optical Storage / Type: DVD-ROM / CD-RW Manufacturer: Dell OS Provided / Type: Microsoft Windows XP Professional SP2 Storage Hard Drive / Capacity: 250 Processor / Type: Intel Xeon Processor / Clock Speed: 1,86 RAM / Installed Size: 2048 System / Type: Personal Computer Optical Storage / Type: DVD-ROM / CD-RW Manufacturer: Dell OS Provided / Type: Microsoft Windows XP Professional SP2 Storage Hard Drive / Capacity: 250 Processor / Type: Intel Xeon Processor / Clock Speed: 1,86 RAM / Installed Size: 2048 System / Type: Personal Computer Optical... Read review

Advantages none
Disadvantages Customer service play pass the parcel with you as customer

...I am appalled at the after sales service given after purchase of our dell laptop. The CD rom drive did not work so I e mailed customer service about it. After 18 hours I had not even had a reply from customer service, so I then phoned Dell were I was kept hanging on for over 20 minutes. When I finally got through I tried to explain the problems but it was a bad telephone line. the dell engineer phoned me back It took a further 1 hour to diagnose that the problem could not be fixed over the phone, then a further 45 minutes while we explained that the computer was wanted for our forthcoming holiday and that if the problem could not be fixed before we went away on the 4th August, then I wanted a refund so I could purchase a laptop elsewhere. I was transferred to Dell customer care but the phone line was not audible and the Dell... Read review

Advantages Decent specification, good reputation, competitively priced
Disadvantages Woeful customer support, poor communication

...I decided to write an opinion on Dell as I saw that they were rated as the best computer retailers and I felt it my duty(that sounds really moral!!!) to express my experiences. First off let me make it clear that the purchase side of the deal went very well. I am head of hardware purchasing for an accountancy firma nd we were buying 24 PCs of varying specification. All the correct machines were delivered with the correct specifications and we were very pleased with the service that we recieved. However it is when the problems started that my relationship with Dell turned sour. One of the CD-ROM drives in the machines was broken- I mean really broken- it wouldn't respond to any command. I try a few straight forward tests to establish this and was convinced that it was broken. Time to ring Dell and get it replaced you would... Read review