B&H Photo Video

Advantages: get all the equipment we need with detail description
Disadvantages: poor customer service

Well the B&H seems reputable and very good and also one of the best site for ordering pro photography equipment I think B&H is just fine. Excellent selection, no weird selling tactics.We get all the items we need there. the website is cool and user friendly one,ofcourse lil slow needs higher bandwidth the only concern i have is.... I feel customer service is lil poor but when we tried to order some thing there the problem comes, tehy dont accept ... Read review

Advantages: Extensive collection of products
Disadvantages: Customer service is lacking, hours of operation are different than most businesses

My company uses B&H as a vendor for the audio/video needs when our main vendor cannot provide us with a quote on certain equipment that is needed. I've gone to the website and the store located in midtown Manhattan. Very large and impressive selection of items and you can find just about anything that has to do with photography, video and audio. Customer service is OK at best, the sales rep we have is generally prompt with replies to our questions ...
...we hear back from him. The accounting department can be difficult to work with at times and they are quick to hound you for payment but are a pain when you try to resolve payment issues. Not sure how the customer service is over the website. Also due to religious observances, their store schedules are not the same as most other businesses, closing early on Friday and reopening again on the following Sunday. Can be detrimental if something is needed ... Read review

Advantages: received shipment within a week
Disadvantages: large company, so customer attention is not as strong or effective

...bought some camera equipment from B&H Photo Video because they had the equipment I needed for my project and at the right price. I purchased an omnidirectional microphone with phantom power; also I bought the Audio-Technica 3-pin XLR Male to 3-pin XLR Female Balanced Cable (25 ft.) When I tested it all everything worked fine, though the Phantom power was a bit confusing so it took me a few minutes to figure it out. When using the microphone on my ... Read review

Advantages: Convenience/shop from home, huge product selection, good-average prices
Disadvantages: Too much info to process, lack of personal attention

B&H online is a somewhat overwhelming world of thousands of products and options and reviews, oh my. While they have everything your photographic heart could desire, I find this site to be best for research purposes only. I would never make a big purchase from the site. Oftentimes, what seems like a great deal on the website (an "inexpensive" digital SLR camera + lens "kit", for example) is really not a great deal at all, but a sneaky way of getting ...
...I recommend visiting the actual B&H store. It can also be hectic, but at least you will have access to knowledgeable salespeople. If you don't have access to the holy grail that is B&H, do your research at bhphotovideo.com, and buy at your local camera shop (or vice versa). For important equipment, it just feels better to try before you buy. ... Read review

Advantages: Customer Service & Price
Disadvantages: NON

I've been searching the net for about 3 months now from which site to buy my digital camera, and from all the reviews i read about BH Photo, and from my experience with their customer service which is prompt and accurate, i decided to buy from them. After purchase i found out that their service turned out to be better than i expected for the following reason: One important issue for me was including an invoice with the shipment, so i asked their ... Read review